Products & Solutions
Explore product capabilities, use cases, and the right solution for your team.
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Help Center
Find information about products, partnerships, technical support, and website policies.
Contact information
Service hours
Workdays 9:00 - 18:00 (GMT+8)
Company address
Rooms 2406-2409, Building 1, AUX Colorful Plaza, Xiangjiang New Area, Changsha, Hunan, China
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Business Inquiries
Discuss custom development, project partnerships, pricing, and delivery.
Submit an inquiryTechnical Support
Report an issue with the website or a delivered project and get next-step guidance.
Contact supportPrivacy & Service Policies
Learn how information is handled and review the terms that govern our services.
Read the privacy policyPrepare before contacting us
Complete context helps us understand your request and provide a useful response more quickly.
01
Product or business inquiry
- Company or team name
- Business goal and current challenge
- Expected features and use cases
- Target launch date and budget range
02
Technical issue
- Project or page name
- Time and frequency of the issue
- Full reproduction steps and error message
- Device, OS, browser, and redacted screenshots
03
Privacy or data request
- Email associated with the submission
- Data to access, correct, or delete
- Submission time or context for verification
- Never include passwords or complete API keys
How we handle requests
A request generally moves through these steps before you receive a recommended next action.
01
Send the request
Use the contact form or email and include the relevant background information.
02
Confirm the details
We check whether the information is sufficient and contact you if anything is missing.
03
Assess and investigate
We review requirements, investigate the technical issue, or verify the applicable policy.
04
Respond with next steps
We reply through the original channel with findings, recommendations, or questions.
Frequently Asked Questions
If you still need help, contact us using the email address below.
How do I choose the right product or technical solution?
Start with the Products page, then tell us about your business goal, current system, target launch date, and budget range through the Contact page. We will suggest an implementation path based on the actual requirements.
Do you support custom development and enterprise projects?
Yes. Include the project background, core features, intended users, delivery timeline, and any existing materials. Clear requirements help us assess the project more efficiently.
When will I receive a response?
We process inquiries during the service hours shown on the Contact page. Complex projects may require a follow-up discussion before we can provide a complete answer or quotation.
What should I include in a technical support request?
Include the time of the issue, reproduction steps, device and browser versions, the error message, and redacted screenshots. Never send passwords, full API keys, or other sensitive credentials.
How can I request access to, correction of, or deletion of personal data?
Email support@boundesu.com from the address associated with your submission and describe your request. We will verify your identity and handle it according to the Privacy Policy.
Does submitting an inquiry create a service relationship?
No. An inquiry helps us understand your needs. The final scope, deliverables, pricing, and schedule are governed by a later contract or other written agreement confirmed by both parties.
Can I change a request after submitting it?
Yes. Reply to the original email or contact us again and clearly identify what should be added, changed, or canceled. Changes made after delivery work begins may affect the schedule and cost.
How should I report a security vulnerability or sensitive issue?
Report it privately to support@boundesu.com with the affected page, reproduction conditions, and potential impact. Do not publicly disclose unresolved details or access, download, or alter another person's data.
Still need help?
Email us or use the contact form. Include the relevant environment details and reproduction steps so we can investigate efficiently.